Effective Date: April 2, 2025
Thank you for shopping at Ananta Rituals. We value your satisfaction and aim to provide clarity on our return and refund process. Please review the following guidelines:
1. Return Eligibility
- Timeframe: You may return items within 30 days from the date of purchase.
- Condition: Products must be unused, in their original packaging, and in the same condition as received.
2. Non-Returnable Items
Certain items are exempt from returns, including:
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., intimate products, sanitary goods)
- Gift cards
- Downloadable software products
3. Initiating a Return
To start a return:
- Contact Us: Email our customer service at info@ananta-rituals.com with your order number and reason for return.
- Approval: Once approved, we will provide return instructions.
4. Return Shipping
- Responsibility: Customers are responsible for return shipping costs.
- Shipping Method: Use a trackable shipping service or purchase shipping insurance. We are not liable for items lost during return shipping.
5. Refunds
Upon receiving and inspecting your return:
- Notification: We will email you about the approval or rejection of your refund.
- Processing: Approved refunds will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
6. Exchanges
We only replace items if they are defective or damaged.
7. Late or Missing Refunds
If you haven’t received a refund:
- Check Account: Verify your bank account.
- Contact Bank: Processing times may vary.
- Contact Us: If issues persist, email us at info@ananta-rituals.com.
8. Sale Items
Only regular-priced items are eligible for refunds; sale items are non-refundable.
9. Changes to This Policy
We reserve the right to modify this return policy at any time. Changes will be posted on this page.
Contact Us
For questions about returns or refunds, please contact us at info@ananta-rituals.com.